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Customer Centers
| Union Station/Gateway Transit Customer Center – East Portal One Gateway Plaza LA, CA 90012 Monday – Friday: 6am-6:30pm Saturday and Sunday: 10am – 6pm photo booth available |
| Baldwin Hills Crenshaw Customer Center 3650 W. Martin Luther King Blvd., Ste 189 LA, CA 90008 Tuesday-Saturday 10am-6pm photo booth available |
| East Los Angeles Customer Center 4501 B Whittier Blvd. LA, CA 90022 Tuesday-Saturday 10am-6pm photo booth available |
| Rosa Parks Customer Center Willowbrook/Rosa Parks Station 11720 Wilmington Ave Los Angeles, CA 90059 Monday-Friday 6am-6:30pm |
| Wilshire/Vermont Customer Center 3183 Wilshire Blvd, ste 174 LA, CA 90010 Monday-Friday 10am-6pm |
| Metro ExpressLanes Service Centers |
Service centers in Torrance and El Monte are temporarily closed due to COVID-19 related orders. Remote representatives will be available to answer calls Monday through Friday 9:00a.m. to 5:00p.m. Temporary changes have been made to the way we operate during these uncertain times. Please visit https://www.metroexpresslanes.net/covid-19-updates/ for summary of limited services and COVID-19 updates. |
| Torrance Service Center 20101 Hamilton Av, Ste 100A Torrance, CA 90502 Monday-Friday 10am-7pm |
| El Monte Service Center 3501 Santa Anita Av El Monte, CA 91731 Monday-Friday 10am-7pm |
| Call Center (877) 812-0022 TDD/TYY 711 Monday-Friday 7am-7pm |
Help and Contacts
Help and Contacts Metro HeadquartersLos Angeles County Metropolitan Transportation AuthorityOne Gateway PlazaLos Angeles, CA 90012-2952213.922.6000 Contact Info & Links ADA-Related Service Complaints Metro welcomes comments and complaints from customers on
Media Relations
Metro Media Relations staff is available on an emergency basis 24 hours a day, 7 days a week. After hours, in the event of an emergency, please call 213.922.6111 and
Lost & Found
The most efficient way to report a lost item is by filling out a Lost Item Report. The Lost and Found is open temporarily Monday – Friday from 10am-2pm.
