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Metro Employer Annual Pass Program
Metro offers Employer Annual Pass Programs that are a high-value benefit and help to improve employee morale, health and attendance. Employers and employees may qualify for Commuter Benefits, which will significantly reduce the cost of the employee pass and act as a business tax benefit for the employer.
Overview
Metro Annual Transit Access Pass (ATAP)
- Fare is pre-loaded annually and is good for the entire fiscal year (July-June)
- Practically eliminates the administrative processing burden
- Maximizes accessibility to transit for employees with EZ pass options
- Provides peace of mind and control over passes
- Includes a photo ID to help protect your investment
- Employer Size (3 or more)
Metro Employer Pass Program (E-Pass)
- Ride everything that Metro owns and operates 24/7, including Metro local buses, Metro Rapid buses and Metro rail
- The employer can use E-Pass as a great way to recruit and retain talented employees and improve employee morale
- Metro loves E-Pass because it introduces the non-rider to our system and increases ridership
- Employer Size (50 or more)
Metro Small Employer Pass Program (SEP)
- Annual group rate for small to medium employers (249 or less)
- Participation requirement is 50% of total employees (default minimum may apply)
- Unlimited use on all Metro Bus, Metro Rail, Express and Silver Line
- Includes a photo ID to help protect your investment
- Helps reduce parking demand and expense
FAQs
How do I get more information on the Employer Annual Pass Program?
My card doesn’t work, who should I contact?
When adding new passes, how much should I pay?
I lost my card, how can I replace it?
To replace a card please complete the Replacing Passes form and submit it with the replacement card fee to ab@taptogo.net or you may mail it to: Employer Annual Pass Program, One Gateway Plaza, Mail Stop 99-PL-4, Los Angeles, CA 90012. If you prefer, you may fax the completed form to 213.922.7586.
How much is a replacement pass?
The fee for reissuing a lost or stolen A-TAP/SEP card the first time is $25 per individual. The fee for reissuing a lost or stolen card the second time is $50 per individual. Please note that Metro will not reissue more than two (2) A-TAP/SEP cards per employee per fiscal year.
How can I obtain an order status?
Who should I make the payment check out to?
Please make checks payable to: Employer Annual Pass Program or LACMTA
Which forms of payment does Metro accept?
Metro accepts all major credit cards (Visa, MasterCard and American Express), checks and money orders.
Which transit agencies accept Annual TAP?
All bus and light rail operated by Los Angeles County Metropolitan Transportation Authority (Metro) accept Annual TAP.
I have a complaint/concern, who can I contact?
Forms & Instructions
Adding and/or Canceling Passes Form
To add and/or cancel an Employer Annual Pass Program TAP card, complete and submit the Adding and/or Canceling Pass form , copy of the employee’s company issued ID or current copy of employee’s pay stub, payment information and the employee’s photo.
Submit complete order to:
E-mail: ab@taptogo.net
Fax: 213.922.7586
Mail:
Employer Annual Pass Program
One Gateway Plaza
Mail Stop: 99-PL-4
Los Angeles, CA 90012
Allow 7-10 business days for processing.
Make checks payable to: Employer Annual Pass Program or LACMTA
Replacing Passes Form
To replace a lost or stolen Employer Annual Pass Program TAP card, complete the Replacing Passes form and submit with payment information to:
E-mail: ab@taptogo.net
Fax: 213.922.7586
Mail:
Employer Annual Pass Program
One Gateway Plaza
Mail Stop: 99-PL-4
Los Angeles, CA 90012
Allow 7-10 business days for processing.
Make checks payable to: Employer Annual Pass Program or LACMTA.
Documents
Contact us
To find out how you can partner with Metro and become an Employer Annual Pass Program client, please request more information or call 213.922.7983 and a Metro annual transit pass expert will gladly assist you.
