Metro’s Service Councils advise on bus service and Metro policies, programs, and initiatives. The public is welcome to attend Service Council meetings in person, by phone, or online via Zoom. Agendas to the monthly meetings with information on how to participate are posted here at least 72 hours in advance of each meeting.
Metro’s service area is divided into five geographic regions, each with its own Service Council:
San Gabriel Valley usually meets on the second Monday of each month at 5 pm at Metro Division 9 building (next to El Monte Station) in El Monte, 3449 Santa Anita Ave, 3rd Floor Service Council room.
South Bay usually meets on the second Friday of each month at 9:30 am at Residence Inn Conference Room, 2420 Marine Av in Redondo Beach.
Westside/Central usually meets on the second Wednesday of each month at 6 pm in the Metro Headquarters Building 3rd Floor Board Room located at 1 Gateway Plaza in Los Angeles (next to Union Station) in Los Angeles.
What Community Councils Offer
Greater Community Involvement
Regionalized outreach gives residents more opportunities for direct input into service issues in their communities.
Local service evaluation to better understand riders’ needs and to recommend an appropriate response. Public participation and input are invited and encouraged at each of the council’s monthly meetings.
Councils advise on planning and implementation of service within their area; call and conduct public hearings; evaluate Metro bus programs related to their service area; review proposed service changes; make policy recommendations to the Metro Board; participate in quarterly meetings with the Metro Chief Executive Officer (CEO), Deputy CEO and management staff.
The Service Council Bylaws were approved by the Metro Board in 2011 and contain information about the Councils’ organizational structure, authority, responsibilities, and how Council Members are selected. The full Service Council Bylaws and the Metro Code of Conduct, which Council Members must also adhere to along with other relevant State and Federal laws, are available at the links on the right side of this page.