Our goal is to always put you first — your safety, your time, your comfort, and your peace of mind – when we connect you to people and places that matter to you.
We know we don’t always deliver on this goal. That’s why we are making improvements.
The proposed FY23 Budget will support over 50 Action Items from the DRAFT 2022 CX Plan, such as:
Bus Speed and Reliability Improvements
Metro has set a target to double the pace of developing bus lanes to provide customers with a quicker and more reliable ride.
Better Public Safety
Metro plans to double homelessness outreach on the system, and will also soon start deploying Transit Ambassadors on Metro to help riders feel safe.
A comprehensive “Cleaning Surge” on buses, trains and stations will be expanding significantly, including more floor scrubbing and pressure washing, and greater weekend coverage.
Metro Customer Relations
One Gateway Plaza, 99-PL-4
Los Angeles, CA 90012-2932