Let’s ride safely together.

We’re committed to providing you with a great experience on Metro. That means a system that’s secure, clean and where we treat every rider with care. Here’s what we’re doing.

Security

Your safety is a top concern at Metro. So we’re investing in the people, infrastructure and technology necessary to keep our riders and our employees safe.

Security staff and law enforcement

We strategically deploy security to enforce Metro rules and law enforcement to address crime. To be clear: violence is not tolerated on Metro.

More lighting and safety equipment

We’re installing more lighting, security cameras and Blue Light Call Boxes. And our CCTV team is watching 24/7 to dispatch help wherever it’s needed.

A direct way to contact us

The LA Metro Transit Watch app is a quick way to connect to Metro Security 24/7. The app is available in the App Store and Google Play. Safety issues can also be reported by calling 888.950.SAFE.

But remember: if there’s an emergency, call 911.

Customer Care

We’re adding more personnel across the system — to get you around LA safely and to help our riders in need.
Let us know how we’re doing.

Metro Ambassadors

Our new team of Metro Ambassadors will be present to help you navigate the system and to report any issues they see that we need to address. Interested in becoming a Metro Ambassador? Apply now.

Homeless outreach

We’re doubling our outreach workers who connect the unhoused to shelter and services, and soon we’re adding crisis intervention teams who will be available to help those who need it.

Let’s be kind to each other

Thank you for doing your part by helping us keep Metro a safe and respectful environment.

Learn more about the rules for riding so we can all ride better together.

Cleanliness

Here’s what we’re doing to make our system cleaner – and to keep it that way — because a clean place is a safer place.

More cleaning staff during the day

We’re adding staff and cleaning frequency to make vehicles and stations look and feel noticeably cleaner. We’re also testing midday cleaning schedules for trains and for buses at high-volume locations.

New seats in vehicles

You asked for it, and we’re accelerating our efforts to replace cloth seating with vinyl seats.

Help us keep our system clean

We can’t do this without you. So please let us know if you see something we need to fix or clean so we can send someone to take care of it.